Data Technician Apprentice

• Gain a thorough understanding of the Customer Service function

• Offer backup support in times of staff holidays or peak periods

• Ensure customer sales orders are keyed accurately and efficiently

• Manage incoming queries from customers by telephone and email, ensuring that each resolution is met with accountability and resolved at first point of contact where possible

• Liaise with internal teams to resolve customer queries

• Update internal systems based on customer discussions or requirements

• Assist in analysing customer product ranges and providing recommendations based on a gap analysis

• Populate data templates and product upload forms

• Perform initial customer research and report back to the account manager

• Share pre-produced marketing collateral with selected customers and partner organisations

• Collate product information and pricing provided by the Account Manager into a concise product proposal template

• Assist customers with the day-to-day use of the platforms we operate

• Input pricing agreed by the Account Manager into the ERP

• Run sales reports from the system and apply to customer reporting templates

• Offer product merchandising materials to customers and audit their websites to update copy and imagery

• Perform or jointly attend some introductory calls with customers for both screening and initial information gathering

• Offer additional support to other areas of the business, for which training will be provided if necessary

• Support the business in achieving its overall business objectives

• Wholly embrace sustainability and compliance to support business objectives and ambition