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Solveway

IT Support Apprentice

Provide day-to-day IT support so colleagues and customers can keep working without interruption.

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Information Communication Technician

IT Support Apprentice

e-Tech Solutions

Role Overview

• Provide day-to-day technical support to colleagues or customers by phone, email, chat or in person

• Investigate and diagnose IT problems and faults using the organisation's troubleshooting methods and tools

• Install and configure software and hardware, for example mobile apps, printers, projectors, scanners and cameras

• Follow the organisation's security policies when carrying out IT tasks

• Document tasks and escalate appropriately so there is a clear audit trail and issues keep moving

Training to be Provided

You will work towards the Information Communication Technician apprenticeship standard, with training delivered by Solveway alongside your role.

Desired Skills

• Organisation skills• Communication skills• Analytical skills• Attention to detail• Problem solving skills

Qualifications

  • • GCSE English grade 4 (desired)
  • • GCSE Maths grade 4 (desired)

About e-Tech Solutions

IT Support

Future Prospects

Progression to 2nd-line support or IT Support Analyst

Training & Qualification

Information Communication Technician

Information Communication Technician

Launch your IT career with the government-funded Information Communication Technician Level 3 (ST0973). Specialise in Support, Network, or Digital Communications to master cloud services and cyber security. This programme directly qualifies you for roles like IT Support Technician and Network Engineer.

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Vacancies close, but the programmes carry on. See all IT and Digital apprenticeships