Technical Support Apprentice
Provide first-line IT support across the organisation, setting up and maintaining temporary and fixed computer-based exam centres. Install, configure and maintain systems and equipment to support exams and business operations, applying Cyber Essentials standards to ensure security and reliability.
Technical Support Apprentice
Role Overview
• Prepare, configure, and deploy IT equipment for temporary exam centres, including laptops, monitors, keyboards, and mice.
• Provide technical support and advice during temporary exam sessions and online remote exams.
• Perform site visits to measure exam spaces, check power and Wi-Fi availability, and produce floor plans using LibreCAD.
• Set up new fixed centres, including installation of servers, routers, switches, running and terminating network cabling, configuring desktop computers, and mass imaging devices.
• Deliver training and technical support to invigilators.
• Install, configure, and maintain operating systems, applications, and exam software.
• Support the setup, management, and monitoring of SharePoint for new starters.
• Set up and manage internal and external email accounts.
• Configure and deploy laptops, phones, and other IT equipment for new starters.
• Provide ongoing hardware and software support for core staff.
• Act as the first point of contact for IT queries from staff and exam centre personnel.
• Troubleshoot hardware, software, and networking issues, escalating where appropriate.
• Provide clear and effective guidance to non-technical users.
• Deliver first-line support for staff across office and exam environments.
• Maintain and support Cyber Essentials compliance across all IT systems.
• Ensure all IT systems comply with exam regulations, company security protocols, and GDPR requirements.
• Safeguard the confidentiality and integrity of candidate and business data.
• Adhere to company IT usage and cybersecurity policies.
• Undertake reasonable non-IT duties to support the smooth delivery of examinations.
Training to be Provided
You will work towards the Information Communication Technician apprenticeship standard, with training delivered by Solveway alongside your role.
Desired Skills
Qualifications
- • GCSE English grade 4 (desired)
- • GCSE Maths grade 4 (desired)
About TEAMCo
TEAMCo specialises in delivering computer-based and paper-based exams across the UK and internationally, providing venues, technology, equipment and invigilation services. As an ICT Apprentice, you’ll help support the systems behind successful exam delivery, gaining hands-on experience in an environment where reliable technology makes a real difference.
Future Prospects
On successful completion, this role can lead to progression onto the next level of the apprenticeship, full time employment and additional responsibilities as skills and confidence grow.
Training & Qualification
Information Communication Technician
Launch your IT career with the government-funded Information Communication Technician Level 3 (ST0973). Specialise in Support, Network, or Digital Communications to master cloud services and cyber security. This programme directly qualifies you for roles like IT Support Technician and Network Engineer.
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Take the first step towards your career with TEAMCo.
Key Details
Closing Date
18 Dec 2026
Start Date
28 Oct 2026
Duration
15 months
Wage
Year
Location
236 Grays Inn Road, London, WC1X 8HB
Closing Date
18 Dec 2026