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Information Communications Technician Apprentice (Networking)

Embark on an exciting career in IT and networking with Cerulean Solutions! This apprenticeship offers hands-on experience in technical support, network administration, and system maintenance, providing a solid foundation for your future. Work alongside experienced professionals, gain valuable skills, and achieve a recognised qualification while making a real impact.

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Information Communication Technician

Information Communications Technician Apprentice (Networking)

Cerulean Solutions Ltd

Role Overview

  • Assist with the diagnosis and resolution of hardware, software, and network-related issues.
  • Provide first-line technical support to users via telephone, email, remote access, and ticketing systems.
  • Support the installation, configuration, and maintenance of desktops, laptops, printers, mobile devices, and networking equipment.
  • Assist with the setup and administration of user accounts, permissions, and access controls.
  • Support the monitoring and maintenance of client networks, servers, and cloud-based systems.
  • Assist with routine system updates, security checks, backups, and preventative maintenance activities.
  • Maintain accurate records of support requests, technical documentation, and completed work within the service management system.
  • Escalate complex technical issues to senior engineers where appropriate.
  • Support network infrastructure projects, including switch, router, wireless, and connectivity deployments.
  • Develop an understanding of cybersecurity best practices and assist with maintaining secure IT environments.
  • Deliver excellent customer service while communicating professionally with clients and colleagues.

Training to be Provided

This apprenticeship will provide comprehensive training aligned with the Level 3 Information Communications Technician apprenticeship standard (Networking Path). You will gain practical experience and develop technical competencies through on-the-job learning, supported by off-the-job training, mentoring from experienced IT professionals, and formal training modules.

Desired Skills

A genuine interest in information technology, networking, and technology services.Strong problem-solving skills with a logical and methodical approach.Excellent attention to detail.Basic understanding of computer systems, networks, and digital technologies.Good written and verbal communication skills.Strong customer service skills and a professional attitude.The ability to work effectively both independently and as part of a team.Good organisational and time-management skills.A willingness to learn, develop new technical skills, and undertake professional training.Reliability, enthusiasm, and a positive approach to work.Basic knowledge of Microsoft Windows operating systems (Desired).An understanding of computer networking concepts such as IP addressing, Wi-Fi, routers, and switches (Desired).Experience of building, configuring, or troubleshooting computers or devices (Desired).

Qualifications

  • A relevant IT qualification, such as GCSE Computer Science, BTEC IT, or equivalent (Desired).

About Cerulean Solutions Ltd

Cerulean Solutions Ltd is a dynamic IT Support and Services Provider dedicated to delivering high-quality IT and networking solutions to a diverse client base. We pride ourselves on fostering a supportive and innovative environment where talent can thrive. Join our team and contribute to a company that values technical excellence, customer satisfaction, and continuous professional development.

Future Prospects

Upon successful completion of the apprenticeship, you will have developed a strong foundation in IT and networking, opening doors to various career opportunities within Cerulean Solutions Ltd or the wider IT industry. You will be well-positioned for roles such as Network Support Technician, IT Support Engineer, or Junior Network Administrator, with potential for further professional development and specialisation.

Training & Qualification

Information Communication Technician

Information Communication Technician

Launch your IT career with the government-funded Information Communication Technician Level 3 (ST0973). Specialise in Support, Network, or Digital Communications to master cloud services and cyber security. This programme directly qualifies you for roles like IT Support Technician and Network Engineer.

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