Solveway

Junior IT Support Apprentice

Embark on an exciting IT career journey with Dunblue Ltd as a Junior IT Support Apprentice. This is a fantastic opportunity to gain hands-on experience, develop crucial technical skills, and achieve a formal qualification while contributing to a supportive team. If you're passionate about technology and eager to learn, this role offers the perfect launchpad for your professional future.

Apply Now
Information Communication Technician

Junior IT Support Apprentice

Dunblue Ltd

Role Overview

  • Provide first-line technical support to clients via phone, email, and remote tools.
  • Assist with troubleshooting issues related to Windows desktops and laptops, Microsoft 365, networking (Wi-Fi, routers, switches), printers, and peripherals.
  • Help with onboarding new users, devices, and services.
  • Support senior engineers with installations, migrations, and project work.
  • Maintain accurate documentation, tickets, and asset records.
  • Follow internal processes, security policies, and escalation procedures.
  • Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams.
  • Attend customer sites for out-of-area travel when required (expenses paid).

Training to be Provided

As an Information Communication Technician Apprentice, you will receive comprehensive training that combines practical on-the-job experience with structured learning. This will include dedicated off-the-job training, mentoring from experienced professionals, and formal training to achieve your apprenticeship qualification. You will develop a deep understanding of IT support principles and technologies.

Desired Skills

A keen interest in IT and technology; able to learn fast and adapt skills.Problem-solving mindset and willingness to learn.Good communication skills and a friendly, professional manner.Ability to follow instructions and ask questions when unsure.Organised, reliable, and able to manage time effectively.Flexible and adaptable as each day will be different.UK driving license and own vehicle would be beneficial.

Qualifications

  • GCSEs (or equivalent) in English and Maths.
  • Right to work in the UK.

About Dunblue Ltd

Dunblue Ltd is a dynamic and innovative IT & Telecoms company dedicated to providing exceptional technical support and solutions to its clients. We pride ourselves on fostering a supportive and collaborative environment where passion for technology and continuous learning are highly valued. Join our team and contribute to a company that empowers its employees to grow and excel in the ever-evolving world of IT.

Future Prospects

Upon successful completion of your apprenticeship, there is significant potential for a full-time position within Dunblue Ltd. You will have developed a strong foundation in IT support, opening doors to further career progression and specialisation within the company.

Training & Qualification

Information Communication Technician

Information Communication Technician

Launch your IT career with the government-funded Information Communication Technician Level 3 (ST0973). Specialise in Support, Network, or Digital Communications to master cloud services and cyber security. This programme directly qualifies you for roles like IT Support Technician and Network Engineer.

View Course Details