Solveway

Information Communications Technician Apprentice

Embark on an exciting career in IT with Plates PC as an Information Communications Technician Apprentice. This is a fantastic opportunity to gain practical experience in technical support, system maintenance, and troubleshooting, applying your learning directly within a dynamic workplace. You'll develop core technical knowledge and professional skills, setting a strong foundation for your future in technology.

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Information Communication Technician

Information Communications Technician Apprentice

Plates PC

Role Overview

  • Assist with the diagnosis and resolution of hardware, software, and network issues.
  • Support the installation, configuration, and maintenance of devices and systems.
  • Assist with user account management and system access.
  • Support system monitoring, updates, and routine maintenance.
  • Maintain accurate records of support requests and technical activity.
  • Communicate effectively with colleagues and stakeholders to provide efficient IT support.

Training to be Provided

As part of this apprenticeship, you will:

  • Attend structured off-the-job training delivered by Solveway Apprenticeships.
  • Complete portfolio evidence linked to your workplace activities.
  • Receive regular progress reviews and be supported by a designated workplace mentor.
  • Work towards the successful completion of your End Point Assessment.
  • Plates PC will provide appropriate workplace tasks to help you develop competence in IT support, systems maintenance, troubleshooting, and professional behaviours in line with the Level 3 Information Communications Technician apprenticeship standard.

Desired Skills

A genuine interest in technology and IT systems.Strong problem-solving skills with a logical and methodical approach.Good attention to detail.Basic IT knowledge and confidence using digital tools.Good written and verbal communication skills.Organised and reliable approach to managing tasks and prioritising effectively.Willingness to learn new technologies and develop professionally.Professional and responsible approach to handling systems and data.Ability to work independently and as part of a team.

Qualifications

  • GCSE Maths and English at Grade 4/C or above.

About Plates PC

Plates PC operates at the heart of the IT sector, providing essential technology systems that underpin daily operations. Joining our IT team means becoming a crucial part of maintaining secure, reliable, and efficient systems for both internal users and broader business functions. We are committed to fostering a supportive environment where apprentices can thrive, gaining invaluable hands-on experience and contributing to real-world IT solutions.

Future Prospects

Upon successful completion of the Level 3 Information Communications Technician apprenticeship, you will have developed practical IT support skills, technical knowledge, and professional workplace behaviours crucial for career progression. You may be considered for progression onto a higher apprenticeship, such as the Advanced IT Level 4 programme, subject to performance and business needs. There are also opportunities to advance into more senior IT roles within the organisation, supporting a long-term career in IT, digital infrastructure, or technical services.

Training & Qualification

Information Communication Technician

Information Communication Technician

Launch your IT career with the government-funded Information Communication Technician Level 3 (ST0973). Specialise in Support, Network, or Digital Communications to master cloud services and cyber security. This programme directly qualifies you for roles like IT Support Technician and Network Engineer.

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