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Finance Assistant Apprentice

Embark on an exciting career journey with PimBrook ERP Software Solutions as a Finance Assistant Apprentice. This is a unique opportunity to gain hands-on experience in customer support for accounting and payroll software, while simultaneously achieving a Level 2 Finance Assistant Apprenticeship qualification. You'll receive comprehensive training and mentorship, setting a strong foundation for your future in finance.

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Accounts or Finance Assistant

Finance Assistant Apprentice

PimBrook ERP Software Solutions

Role Overview

  • Respond to customer queries efficiently and consistently within agreed service levels.
  • Record all customer queries accurately in the support system.
  • Investigate and provide accurate solutions to customer queries using provided knowledge, in-house systems, tools, colleagues, and partners.
  • Escalate queries that cannot be answered to senior support staff, managers, technical staff, or third-party partners.
  • Update logged queries in the support system to reflect current status and actions.
  • Collaborate with the support team to ensure all customer queries are logged and progressed to a satisfactory solution.
  • Provide remote support services including customer assistance, basic system setup, training support, and report assistance.
  • Liaise with implementation, technical, sales, and administration teams as necessary.
  • Help maintain a customer service knowledge base of documents providing solutions to common issues.
  • Maintain proficiency to support the products and services supplied by the business.
  • Participate fully in the Level 2 Finance Assistant Apprenticeship programme, completing coursework, training, and assessments within agreed timescales.
  • Develop knowledge of bookkeeping principles, accounting software, finance administration, and payroll processes.
  • Attend regular virtual check-ins, coaching sessions, and daily support meetings with management.

Training to be Provided

As a Finance Assistant Apprentice, you will undertake a Level 2 Finance Assistant Apprenticeship qualification. This includes comprehensive off-the-job training, coursework, and assessments. You will receive daily support, mentoring, and guidance from management and senior team members, ensuring continuous development throughout your apprenticeship programme. Training will cover bookkeeping principles, accounting software, finance administration, and payroll processes.

Desired Skills

Fluent in English language, both written and verbal.Excellent telephone manner and communication skills.Good administration and organisational skills.Proficient computer skills and confidence using Microsoft Office applications.A genuine interest in finance, accounting, payroll, or business administration.Ability to work independently from home while maintaining communication with the wider team.Willingness to learn new systems, processes, and software applications.Experience in providing customer service (e.g., dealing with customer queries) is beneficial.Experience in a customer support or help desk environment is an advantage.Accounting and/or payroll knowledge or studies are an advantage.Knowledge of Sage 50, Sage Payroll, or equivalent accounting software is an advantage.Problem-solving ability and attention to detail are an advantage.Technical skills (e.g., Excel, MS Office, MS Windows) are an advantage.Strong time management and ability to prioritise workloads are an advantage.Positive attitude and willingness to learn are an advantage.Ability to work collaboratively within a remote team environment is an advantage.

Qualifications

  • Fluent in English language, both written and verbal.

About PimBrook ERP Software Solutions

PimBrook ERP Software Solutions is a dynamic and innovative company specializing in the implementation, training, and support of cutting-edge ERP software. We empower businesses to optimize their operations through robust accounting and payroll solutions. Joining our team means becoming part of a supportive and forward-thinking environment where your growth and development are paramount, even in a remote setting.

Future Prospects

Upon successful completion of your Level 2 Finance Assistant Apprenticeship, you will have developed a strong foundation in finance administration and customer support. PimBrook ERP Software Solutions encourages progression within finance, payroll, or accounting support roles, offering potential for continued career growth within the company.

Training & Qualification

Accounts or Finance Assistant

Accounts or Finance Assistant

Start your finance career with the Accounts or Finance Assistant Level 2 (ST0608). Gain a solid foundation in double-entry bookkeeping, financial administration, and ethical standards. Ideal for aspiring Finance Assistants and Junior Bookkeepers.

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