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IT Support Apprentice

Embark on an exciting career in IT with Medhurst Communications as an IT Support Apprentice! This is a fantastic opportunity to gain hands-on experience across a wide range of IT support functions, from end-user devices to servers and cloud solutions, all while contributing to the vital education sector. Develop your skills in a supportive environment and become a valued member of our Managed Services team.

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Information Communication Technician

IT Support Apprentice

Medhurst Communications Ltd

Role Overview

  • Provide first-line support for hardware and software, including desktop PCs, laptops, tablets, mobile devices, audio-visual equipment, and networking equipment.
  • Respond to reported issues promptly and efficiently.
  • Ensure all client equipment is ready for use and fully updated.
  • Record all support activity accurately on our helpdesk system.
  • Keep customers informed of actions taken and progress.
  • Maintain a friendly and professional relationship with all clients.
  • Work collaboratively under the direction of experienced Medhurst staff members.

Training to be Provided

As an Information Communication Technician Apprentice, you will receive comprehensive training designed to equip you with the skills and knowledge needed for a successful IT career. This includes practical, on-the-job experience within our Managed Services department, mentoring from experienced professionals, and structured off-the-job training to achieve your apprenticeship standard. You will gain exposure to various IT aspects, from end-user support to server management and cloud solutions.

Desired Skills

Ability to communicate clearly and effectively.Friendly and approachable demeanor.Ability to work both independently and as part of a team.Strong desire to learn and progress within the IT field.Excellent attention to detail.Keen interest and foundational knowledge of computer technologies.Inquisitive approach to troubleshooting technical issues.Understanding of the importance of confidentiality and safeguarding.Knowledge of Microsoft Operating Systems.Basic understanding of Networking Concepts.A full UK driving license is highly desirable.

Qualifications

  • No specific academic qualifications were provided in the job description, however, candidates should demonstrate a keen interest in IT and a willingness to learn.

About Medhurst Communications Ltd

Medhurst Communications Ltd is a leading IT solutions and services provider dedicated to empowering schools with cutting-edge technology. We pride ourselves on building strong client relationships and delivering outstanding service, from remote helpdesk support to comprehensive on-site solutions and strategic IT planning. Join our team and contribute to a company committed to innovation, client success, and safeguarding the welfare of children and young people.

Future Prospects

Upon successful completion of your apprenticeship, you will have developed a robust skill set in IT support, opening doors to potential permanent employment within Medhurst Communications Ltd. You will be well-positioned for career progression within our Managed Services department, with opportunities to specialize and take on more advanced technical roles as you grow with the company.

Training & Qualification

Information Communication Technician

Information Communication Technician

Launch your IT career with the government-funded Information Communication Technician Level 3 (ST0973). Specialise in Support, Network, or Digital Communications to master cloud services and cyber security. This programme directly qualifies you for roles like IT Support Technician and Network Engineer.

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