Solveway

ICT Level 3 Information Communications Technician Apprentice

This is an exceptional opportunity for an aspiring IT professional to launch their career within a dynamic educational setting. You'll gain hands-on experience supporting critical IT systems, troubleshooting issues, and contributing to the digital infrastructure of King Edward VI School, all while completing a Level 3 Information Communications Technician Apprenticeship. This role offers practical learning, dedicated mentorship, and a clear pathway for future career progression in IT.

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Information Communication Technician

ICT Level 3 Information Communications Technician Apprentice

King Edward VI School

Role Overview

  • Provide first-line technical support for IT issues in classrooms, offices, and meeting rooms, including setting up AV/IT equipment.
  • Assist with the diagnosis and resolution of hardware, software, and network-related problems.
  • Support the installation, configuration, and maintenance of devices, systems, and applications.
  • Assist with user account administration and system access management.
  • Support routine monitoring, maintenance, and updating of ICT systems.
  • Maintain accurate records of support requests, technical activity, and completed work.
  • Communicate effectively with colleagues and stakeholders to provide user support and guidance.
  • Assist with the deployment of new hardware, software, and digital services.
  • Contribute to maintaining a secure and efficient ICT environment.
  • Support the IT Team with routine system checks and maintenance activities.
  • Assist with the management and deployment of devices across the School.
  • Help maintain technology equipment inventories and documentation.
  • Support IT projects and technology improvement initiatives as directed.
  • Assist in identifying opportunities for service improvements.
  • Maintain accurate records relating to ICT systems, assets, and support activities.
  • Ensure documentation and technical records are updated appropriately.
  • Follow established procedures for incident logging, escalation, and resolution.
  • Provide assistance and administrative support for ICT projects.
  • Support the implementation of new technologies, systems, and services.
  • Assist colleagues with technology-related initiatives where appropriate.

Training to be Provided

As part of the Level 3 Information Communications Technician Apprenticeship, you will:

  • Attend structured off-the-job training delivered by Solveway Apprenticeships.
  • Complete portfolio evidence linked to your workplace activities.
  • Participate in regular progress reviews.
  • Work closely with a designated workplace mentor.
  • Prepare for and successfully complete the End Point Assessment.
  • Develop technical competence in IT support, systems maintenance, troubleshooting, and professional workplace behaviours. King Edward VI School will provide meaningful ICT responsibilities, access to relevant systems and tools, protected time for training, and ongoing coaching and feedback.

Desired Skills

A genuine interest in technology and IT systems.Strong problem-solving skills with a logical and methodical approach.Good written and verbal communication skills.Good attention to detail.An organised and reliable approach to managing tasks.Ability to work independently and as part of a team.Professional and responsible approach to handling systems and data.Willingness to learn new technologies and processes.Basic IT knowledge and confidence in using digital tools.Interest or previous experience in IT support, systems administration, or networking (desirable).Experience using a range of digital technologies within an educational or workplace setting (desirable).

Qualifications

  • GCSE Mathematics and English at Grade 4/C or above.

About King Edward VI School

King Edward VI School (KES) is a vibrant educational institution dedicated to equipping every member of its community to lead fulfilling, purposeful, and multifaceted lives. Guided by values to 'Do The Right Thing, Lift Others, and Keep Growing', KES fosters an environment where staff role-model positive behaviours and contribute to a supportive and forward-thinking culture. Joining KES means becoming part of a team committed to excellence and the boundless futures of its students and staff.

Future Prospects

Upon successful completion of the Level 3 Information Communications Technician Apprenticeship, you will have developed practical ICT support skills, technical knowledge, and professional workplace behaviours. Subject to performance and business need, opportunities may exist to progress onto a higher-level apprenticeship, including an IT Level 4 programme, move into more senior ICT support positions, or develop a long-term career within IT, digital infrastructure, or technical services at King Edward VI School.

Training & Qualification

Information Communication Technician

Information Communication Technician

Launch your IT career with the government-funded Information Communication Technician Level 3 (ST0973). Specialise in Support, Network, or Digital Communications to master cloud services and cyber security. This programme directly qualifies you for roles like IT Support Technician and Network Engineer.

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