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IT Support Technician Apprentice

Embark on an exciting career in IT with Jansa IT as an IT Support Technician Apprentice! This is a fantastic opportunity to gain hands-on experience, develop crucial technical skills, and contribute to supporting diverse client IT systems in a supportive and forward-thinking environment.

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Information Communication Technician

IT Support Technician Apprentice

Jansa IT

Role Overview

  • Provide first-line remote IT support to clients via email, telephone, and live chat.
  • Image and maintain PCs, ensuring optimal performance.
  • Set up, update, and diagnose faults in customer IT systems.
  • Offer general network support and troubleshooting.
  • Handle customer calls professionally, answering queries and maintaining accurate records.
  • Update client databases with solutions and meticulously record all activities in call tracking software.
  • Install computers and peripheral devices such as printers, scanners, and mobile phones.
  • Clearly explain technical issues to non-technical clients.
  • Answer phones professionally and promptly relay information as needed.

Training to be Provided

You will receive comprehensive training as an Information Communication Technician Apprentice. This includes practical, on-the-job experience mentored by experienced professionals, alongside structured off-the-job training to achieve your apprenticeship qualification. Travel to/from apprenticeship training and customer sites will be paid for by the company.

Desired Skills

Good customer service skills.Confident telephone manner.Some foundational knowledge of IT.Ability to explain technical issues clearly to non-technical individuals.Strong communication skills, both written and verbal.Meticulous attention to detail for record-keeping.Proactive and eager to learn.

Qualifications

  • Applicants should be within a commuting distance of Harrow, HA3 6AG.

About Jansa IT

Jansa IT is a dynamic IT MSP committed to delivering excellence in all IT needs. With over 15 years of experience, we empower businesses by effectively harnessing the power of technology. We pride ourselves on identifying innovative solutions, designing, implementing, and managing IT infrastructures to drive our clients' success and growth.

Future Prospects

Upon successful completion of your apprenticeship, there is a strong possibility of full-time employment with Jansa IT. We are also committed to supporting further training, potentially up to degree apprenticeship level, to foster your long-term career growth within the company.

Training & Qualification

Information Communication Technician

Information Communication Technician

Launch your IT career with the government-funded Information Communication Technician Level 3 (ST0973). Specialise in Support, Network, or Digital Communications to master cloud services and cyber security. This programme directly qualifies you for roles like IT Support Technician and Network Engineer.

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