Network Engineers deal with both hardware and software issues. They are a key part of putting things right quickly when networks fail, and they communicate problems that they have identified with network integrity or performance rapidly to ensure service is resumed and downtime minimised. Network Engineers help customers both technical and nontechnical to install computer networks, maintain them, and offer technical support to users where necessary. .
What qualifications will you get?
- Network Engineer Apprenticeship - Level 4
- Other Qualifications TBC
The study of 'other' qualifications are all included as part of the Apprenticeship cost, although exam fees must be funded separately.
Progression or other IT qualifications
Employers involved in creating this standard
- Land Registry
- Royal Mail
What you will learn
The Apprenticeship standard details the essential Knowledge, Skills and Behaviours that somebody would need to demonstrate to be a successful Network Engineer, this includes, General Business, Ethical Standards, Communication, Attention to Detail and Professionalism. Apprentices will need to show they are competent in all the areas detailed in the standard when they take End Point Assessment (see below).
The Knowledge areas of the standard will be covered through completion of CompTIA and Microsoft training syllabus/qualifications. Skills and Behaviours are developed through workshops, e-learning, workplace training and practical experience provided ‘on-the-job’.
You will learn and understand (the):
- the causes and consequences of network and IT infrastructure failures
- the architecture of typical IT systems, including hardware, OS, server, virtualisation, voice, cloud, and applications
- the techniques for systems performance and optimisation
- diagnostic techniques and tools to interrogate and gather information regarding systems performance
- organizational procedures to deal with recording information effectively and in line with protocols
- Service Level Agreements (SLAs) and their application to delivering network engineering activities in line with contractual obligations and customer service
- their role in Business Continuity and Disaster Recovery
- the purposes and uses of ports and protocols
- devices, applications, protocols, and services at their appropriate OSI and/or TCP/IP layers.
- the concepts and characteristics of routing and switching
- the characteristics of network topologies, types, and technologies
- wireless technologies and configurations
- cloud concepts and their purposes
- functions of network services
- the different types of network maintenance
- how current legislation relates to or impacts occupation
- troubleshooting methodologies for network and IT infrastructure
- how to integrate a server into a network
- the types of security threats to networks and IT infrastructure assets
- how to use tools to automate network tasks
- approaches to change management
You will learn how to:
- apply the appropriate tools and techniques when securely operating and testing Networks
- install and configure the elements required to maintain and manage a secure Network
- implement techniques to monitor and record systems performance in line with defined specifications
- maintain security and performance of the system against known and standard threats
- apply the appropriate tools and techniques to identify systems performance issues
- apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
- communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to good customer service standards
- upgrade, apply and test components to systems configurations ensuring that the system meets the organisation's requirements and minimises downtime. This should include backup processes.
- record task details whether face-to-face, remote or in writing in line with ogranisational requirements
- interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
- monitor, identify and implement required maintenance procedures
- implement techniques to optimise systems performance in line with defined specifications
- organise and prioritise clients/stakeholders' requests in line with SLAs and organization processes
- explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
- operate securely and apply the appropriate process, policies, and legislation within their business responsibilities
- communicate with a range of stakeholders taking into consideration of organisations cultural awareness and technical ability
- apply the appropriate level of responsibility when planning and prioritizing work tasks
- apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defines specifications
- ensure compliance of network engineering outputs with change management processes
- select the appropriate tools and comply with organisation policies and processes when upgrading systems
- Work independently and demonstrate initiative being resourceful when faced with a problem and taking responsibility for solving problems within their own remit
- Work securely within the business
- Work within the goals, vision, and values of the organisation
- Take a wider view of the strategic objectives of the tasks/ projects they are working on including the implications for accessibility by users and diversity
- Works to meet or exceed customers' requirements and expectations
- Identifies issues quickly, investigates and solves complex problems and applies appropriate solutions. Ensures the true root cause of any problem is found and a solution is identified which prevents recurrence
- Committed to continued professional development to ensure growth in professional skill and knowledge.
- Work effectively under pressure showing resilience
End point assessment
Throughout your apprenticeship you will complete formal assessments to achieve your chosen professional qualification. You will also submit a range of activities related to the skills and behaviours listed above. There will be regular checkpoints to make sure you’re meeting programme expectations with opportunities for feedback from your Coach.
All apprenticeship includes an End Point Assessment (EPA), assessed by an independent End Point Assessment Organisation (EPAO). The apprentice will take their EPA at the end of their programme where they will demonstrate they are competent in the role that they have developed in.
While there are no upper age limits to an apprenticeship, applicants need to demonstrate they are at least 16 years old, not in fulltime education and show they can achieve the programme by completing a Solveway skill scan.
If you have previously achieved a degree, you can still do an apprenticeship with us, but the apprenticeship programme you choose will need to be in a different discipline. If you’re in doubt, register your details, a member of the team will be able to advise you on eligible.
Starting an intermediate or advanced apprenticeship with Solveway, you can progress your career and work your way through to higher-level apprenticeships to achieve a master’s degree in some career areas.
Every Solveway apprenticeship vacancy specifies the entry requirements, and qualities the employer is looking for. For higher and degree apprenticeships, employers are generally asking for A levels and other Level 3 qualifications. You also need to check the job description for any essential and desirable skills the employer is looking for, and specific qualifications required.
How does the apprenticeship work?
An apprenticeship is a combination of a full-time job with training for a existing or new employee.
Your working time will be split 80/20: this means 80% of your working time will be spent with your employer, carrying out day-to-day duties, while 20% of your time will be ‘off-the-job’ and spent working towards your apprenticeship qualification.
What counts as off-the-job training and how is the 20% measured?
Off-the-job training can include:
- Work spent on your apprenticeship qualification
- Face to face/online classroom training
- Any employer training relevant to the apprenticeship
- Work spent on your reflective journal
- Shadowing other departments
- Attending industry events and workshops
Solveway use an online portfolio system that helps track the required off-the-job training.
How is the training delivered?
All our training is scheduled at the very beginning of the apprenticeship, this allows for planning to limit disruption.
How are apprenticeships funded?
Apprenticeships are funded by the Apprenticeship Levy or by the ESFA. Businesses with an annual payroll of over £3 million pay 0.5% of their annual payroll into a digital account (levy). The funds can then only be used on approved apprenticeship training.
What’s the benefit of hiring apprentices?
Hiring an apprentice is a productive and effective way to grow talent and develop a motivated, skilled and qualified workforce.
- 86% of employers said apprenticeships helped them develop skills relevant to their organisation
- 78% of employers said apprenticeships helped them improve productivity
- 74% of employers said apprenticeships helped them improve the quality of their product or service
source information: gov.uk