Information Communication Technician apprenticeship standard

The Information Communication Technician is a Level 3 qualification, installing and configuring computer systems either remotely or in person.
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    Information Communication Technician

    The Information Communication Technician apprenticeship delivers efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services. The big picture is to help deliver and support businesses with their information and communication needs.

    What qualifications will you get?

    • Information Communication Technician Apprenticeship - Level 3
    • CompTIA A+
    • MTA Network Fundamentals
    • MTA Mobility & Devices
    • MTA Server

    The study of the CompTIA A+ and MTA qualifications are all included as part of the Apprenticeship cost, although exam fees must be funded separately.

    Progression or other IT qualifications

    Employers involved in creating this standard

    • Virgin Media
    • Vodaphone
    • Risual
    • Royal Navy
    • First Response Finance
    • Lloyds Banking Group
    • BT
  • What you will learn

    The Apprenticeship standard details the essential Knowledge, Skills and Behaviours that somebody would need to demonstrate to be a successful Information Communication Technician, this includes, General Business, Ethical Standards, Communication, Attention to Detail and Professionalism. Apprentices will need to show they are competent in all the areas detailed in the standard when they take End Point Assessment (see below).

    The Knowledge areas of the standard will be covered through completion of the CompTIA + A and MTA training syllabus/qualifications. Skills and Behaviours are developed through workshops, e-learning, workplace training and practical experience provided ‘on-the-job’.


    You will learn and understand the:

    • fundamental principles of operating systems, hardware system architectures and devices
    • principles of remote operation of devices including how to deploy and securely integrate mobile devices into a network
    • fundamental principles of peripherals for example: printers and scanners
    • principles of virtualisation of servers, applications and networks
    • principles of disaster recovery, how a disaster recovery plan works and their role within it
    • principles of Test Plans, their role and significance
    • fundamentals of purpose, creation and maintenance of asset registers
    • approaches to system upgrades and updates and their significance
    • approaches to interpretation of log files, event viewer and system tools
    • basic elements of network infrastructure architectures including Wi-Fi and wired networks


    You will learn how to:

    • identify and scope the best solution informed by the system data associated with the task
    • test and evaluate the system's performance and compliance with customer requirements
    • escalate non routine problems in line with procedures
    • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
    • carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
    • apply the necessary security, in line with access and/or encryption requirements


    • Works professionally, taking initiative as appropriate and acting with an ethical approach
    • Communicates technical and non-technical information in a variety of situations to support effective working with internal or external stakeholders
    • Demonstrates a productive and organised approach to their work
    • Self-motivated, for example takes responsibility to complete the job

    End point assessment

    Throughout your apprenticeship you will complete formal assessments to achieve your chosen professional qualification. You will also submit a range of activities related to the skills and behaviours listed above. There will be regular checkpoints to make sure you’re meeting programme expectations with opportunities for feedback from your Coach.

    All apprenticeship includes an End Point Assessment (EPA), assessed by an independent End Point Assessment Organisation (EPAO). The apprentice will take their EPA at the end of their programme where they will demonstrate they are competent in the role that they have developed in.

  • Who's Eligible

    While there are no upper age limits to an apprenticeship, applicants need to demonstrate they are at least 16 years old, not in fulltime education and show they can achieve the programme by completing a Solveway skill scan.

    If you have previously achieved a degree, you can still do an apprenticeship with us, but the apprenticeship programme you choose will need to be in a different discipline. If you’re in doubt, register your details, a member of the team will be able to advise you on eligible.

    Starting an intermediate or advanced apprenticeship with Solveway, you can progress your career and work your way through to higher-level apprenticeships to achieve a master’s degree in some career areas.

    Every Solveway apprenticeship vacancy specifies the entry requirements, and qualities the employer is looking for. For higher and degree apprenticeships, employers are generally asking for A levels and other Level 3 qualifications. You also need to check the job description for any essential and desirable skills the employer is looking for, and specific qualifications required.

  • FAQ's

    How does the apprenticeship work?

    An apprenticeship is a combination of a full-time job with training for a existing or new employee.

    Your working time will be split 80/20: this means 80% of your working time will be spent with your employer, carrying out day-to-day duties, while 20% of your time will be ‘off-the-job’ and spent working towards your apprenticeship qualification.

    What counts as off-the-job training and how is the 20% measured?

    Off-the-job training can include:

    • Work spent on your apprenticeship qualification
    • Face to face/online classroom training
    • Any employer training relevant to the apprenticeship
    • Work spent on your reflective journal
    • Shadowing other departments
    • Attending industry events and workshops

    Solveway use an online portfolio system that helps track the required off-the-job training.

    How is the training delivered?

    All our training is scheduled at the very beginning of the apprenticeship, this allows for planning to limit disruption.

    How are apprenticeships funded?

    Apprenticeships are funded by the Apprenticeship Levy or by the ESFA. Businesses with an annual payroll of over £3 million pay 0.5% of their annual payroll into a digital account (levy). The funds can then only be used on approved apprenticeship training.

    What’s the benefit of hiring apprentices?

    Hiring an apprentice is a productive and effective way to grow talent and develop a motivated, skilled and qualified workforce.

    • 86% of employers said apprenticeships helped them develop skills relevant to their organisation
    • 78% of employers said apprenticeships helped them improve productivity
    • 74% of employers said apprenticeships helped them improve the quality of their product or service

    source information:

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