Coronavirus (COVID-19) outbreak

Our latest information and advice in this rapidly changing environment. We are constantly monitoring and updating our guidance to provide the latest and most relevant information to apprentices and employers.
  • Update 05/01/2021

    England is going into another lockdown to try to prevent the NHS from becoming overwhelmed by a surge of coronavirus cases.

    To follow the measures outlined by Government, Solveway will remain open for business as usual, albeit with online training and assessments until further notice. Therefore, our office will be closed from 5pm on the 06/01/2021 until further notice. If you would like to talk with any member of the team, please call 01438 340121 where we can direct your call.

    We are working closely with our exam partners and are currently in discussions to provide exams remotely. This is something we already offer for our digital learners, but we are also hoping to provide the same service for our accountancy learners. Of course, our hands are tied in this regard but we will make a strong case to provide this service, we will keep you posted on any outcomes.

    Please ensure you are following the new lockdown rules

    • Stay home – only leave for work, essential shopping, exercise or medical appointments
    • Exercise allowed outdoors once a day, in your local area. You can exercise with your household, support bubble, or one other person
    • Schools closed except for vulnerable pupils and children of critical workers. Universities will be teaching online, with some course exceptions
    • No household mixing indoors or outdoors unless in your support or childcare bubble
    • Non-essential shops, leisure and entertainment venues closed
    • Pubs and restaurants closed, but takeaway food permitted

    Update 31/12/2020

    Following the guidance announced by the government yesterday, we are not allowed to have learners physically attend training sessions until Monday 18th January. Therefore if you were due to be attending a training session with Solveway during the next two weeks this will become a Microsoft Teams session, with invites being sent out early next week. We expect face to face training to recommence from 18th January unless the government advises otherwise in which case there will be a further update.

    If you are due to have a 1-2-1 coaching session / progress review with either Daniel or Roger, these will still go ahead as planned either in person or remotely if this is not possible. If you had an in person meeting due with either Daniel or Roger that needs to be changed to a remote session please could you let them know as soon as possible.

    We appreciate your continued support and patience during these challenging times and apologise for any inconvenience caused by the changes.

    Coronavirus - Covid 19 General Information

    The health and wellbeing of our Apprentices and Staff is our main priority and learners should feel reassured we are working hard to prevent the spread of the virus within our environment.

    We are asking you to:

    • maintain at least 1m distance from people not in your household
    • wash your hands regularly for 20 seconds
    • isolate immediately and Book a Test Online or call 119 if you have symptoms of a high temperature, a new continuous cough, or a loss or change to your sense of smell or taste

    We will continue to update this page with new information as it becomes available. Our social media channels also provide regularly updated information as well as source of helpful tips, advice and support. We are committed to keeping our apprentices safe and learning.

    Frequently Asked Questions

    Will I still have progress reviews with my work coach?

    Yes. Our work coaches are continuing to support you as normal although this is now primarily online via Microsoft Teams. Please ensure you attend your scheduled coaching video conference call as normal, and let us know if you need to re-arrange anything.

    Can I continue my apprenticeship if I have the Coronavirus?

    Yes. However the situation will be individual to you. We advise all apprentices to continue studying and complete your activities and assessments as you normally would. All learning materials, coaches and trainers are available online, you are able to continue your apprenticeship wherever you may be working/studying.

    Who should I contact if I have any questions?

    In the first instance, you should contact your work coach who should be able to provide all the information you need.

    Can I continue my apprenticeship if I have been furloughed?

    Yes, as long as your employer is following the latest Government guidance of the Job Retention Scheme. Please speak with your line manager to confirm, then to your work coach at Solveway to discuss your study plan.

    Who can I contact about wellbeing or a safeguarding concern?

    Solveway have a dedicated safeguarding team who are on hand during office hours to support you and your wellbeing. You can contact them by e-mailing safeguarding@solveway.co.uk, or by calling 01438 340121. If you have an immediate concern please call the phone number, rather than e-mailing. Please note this is not a replacement for the emergency services, if you or another is at risk of harm please call the emergency services on 999.

    What if I'm made redundant, can I continue my apprenticeship?

    Yes. You will have a number of options available to you:

    • Apprentices made redundant on or after the 15th of October 2020 who are in the last 6 months of their training OR have completed 75% of their training, can be supported through to completion subject to the EPAO criteria.
    • You can transfer your apprenticeship to a new employer – please call us on 01438 340121 to discuss.
    • Apprentices made redundant on or after the 15th of October 2020 who do not meet the criteria above, can be supported for a maximum of 12 weeks while a new employer is found.

    What do I do if I'm made redundant?

    In the first instance, inform your work coach and send across evidence of redundancy. Solveway will refer you to our recruitment team and your work coach will make contact to discuss your options. Further Guidance and support can be found HERE